Myyntikammo: Lähteitä ja lisätietoja

LÄHTEITÄ JA LISÄTIETOJA:

Blomstrom-Johnson, C. (2021). Sales Call Anxiety, Employee Burnout, and the Moderating Effect of Supervisor Support (Doctoral dissertation).

Belschak, F., Verbeke, W., & Bagozzi, R. P. (2006). Coping with sales call anxiety: The role of sale perseverance and task concentration strategies.Journal of the Academy of Marketing Science, 34(3), 403-418.

Hartmann, N. N., & Lussier, B. (2020). Managing the sales force through the unexpected exogenous COVID-19 crisis. Industrial Marketing Management88, 101-111.

Verbeke, W., & Bagozzi, R. P. (2000). Sales call anxiety: Exploring what it means when fear rules a sales encounter. Journal of Marketing, 64(3), 88-101.

Verbeke, W., & Bagozzi, R. P. (2003). Exploring the role of self-and customer-provoked embarrassment in personal selling. International Journal of Research in Marketing20(3), 233-258.

Verbeke, W., & Bagozzi, R. P. (2002). A situational analysis on how salespeople experience and cope with shame and embarrassment. Psychology & Marketing19(9), 713-741.